Manage customer support conversations with two-way SES email in your inbox

Keep complete customer support history within the existing inbox and send and receive support emails through a gated two-way workflow backed by SES.

You can now view and maintain all customer support conversations directly in your inbox interface. Replies sent via the new SES-supported email system are securely tracked, enabling consistent conversation history. This setup supports creating forwarding addresses and replying within the system, with legacy email replies noted but excluded from conversation history. The SES foundation ensures reliable two-way email handling and delivery status monitoring.