What&#x27;s New

Receive draft suggestions for help articles based on search queries

When you search for help topics, get tailored suggestions for drafting help articles to streamline documentation creation.

Find help searches that need an answer

Analytics now shows which help searches returned no results, so you can spot topics your help center may be missing. Each search gap links to a new article draft with a suggested title you can edit. Check your existing content, write the answer, and publish it when it is ready.

See what needs attention in your analytics

Analytics now links feedback and search activity to the update, help article, or idea you can act on. Review a negative reaction, edit an unhelpful answer, or start a draft for a search with no results. Choose a reporting period to compare activity with the previous period. Reports use completed days and flag incomplete history, so you can see what the numbers cover.

Your inbox is easier to find

Inbox now sits first in the Customer loop section of the sidebar. Its badge shows how many items need attention, even while you are viewing the Inbox. Open it to review customer messages and feedback, and keep track of follow-ups still waiting for you.

Keep customer follow-ups in one inbox

Customer messages now sit alongside reactions, help feedback, and ideas in your Inbox. Read and reply to contact messages without switching to another screen. Use Needs attention to find open follow-ups, then mark an item Done when you have handled it. Reading a message keeps it open until you mark it Done.

Help articles get a source check before publishing

Generated Help Center articles and FAQs now go through a factual review against your source documentation before they are published. If the review fails, the new content is not published and your existing help content stays in place.

Search the help center while the page loads

You can now submit a help search before the page finishes loading. The search opens the results with your query intact, so you do not need to wait or type it again.

Fixed

Help searches no longer lose your query while loading

We fixed a help search issue that could lose your query if you submitted it while the page was still loading. Your search now keeps the words you entered and takes you to the results, even before the page finishes loading.

Regenerate updates from the original GitHub changes

Regenerating a changelog entry now uses its original commit or merged pull request, giving the rewrite the source details it needs. If Makrly cannot retrieve the source or the new draft fails validation, your existing entry stays in place.

Fixed

Customer hub sitemaps load again

We fixed an error that prevented customer hub sitemaps from loading. Search engines can access the sitemap again to find the public pages in your hub.